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In order to help enable a timely response from our team, please try to include as much information as possible when logging a support ticket. This should include the following:

  • Elastic Email Account Email Address
  • Description of the issue that is occurring
  • Detailed steps on how to reproduce the issue
  • If possible a screenshot of the page or error message

We offer free 24/7 support here or via email at support@elasticemail.com

If you are interested in a more personalized touch, we offer Premium support for the cost of $7 per day for the first user. Premium support includes 24/7 chat access (Minimum 30 day purchase requirement). Let us know in this discussion if this is something that interests you and we can provide you with more information.