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In order to help enable a timely response from our team, please try to include as much information as possible when logging a support ticket. This should include the following:

  • Elastic Email Account Email Address
  • Description of the issue that is occurring
  • Detailed steps on how to reproduce the issue
  • If possible a screenshot of the page or error message

We offer free 24/7 support here or via email at

If you are interested in a more personalized touch, we offer Premium support for the cost of $7 per day. Premium support includes an assigned account manager with Skype chat access within your timezone (Minimum 30 day purchase requirement). Let us know in this discussion if this is something that interests you and we can provide you with more information.